Your Visit
Your service will start with a mirror which enables your stylist to do a thorough 7-step consultation to help you visualise the end result. Once trust is established and the haircut agreed, you will be taken to the backwash for your shampoo and optional head massage. You will then be led back to your styling area where the haircut will begin.
It will be expertly cut by your stylist who will work around you leaving you to admire the art that sits on our walls instead of mirrors. Once the service is complete, a mirror will be bought over where you can offer any feedback on the haircut and the stylist can make any adjustments.
If, at any time, you would like to check the progress of the cut, we are happy to bring over a mirror. We like to think of this as a first draft, giving you space to contribute and collaborate with your stylist.
Hey presto, a great haircut without the pain of staring at yourself in unflattering light for an hour or so.
Deposits
A deposit of 25% of the cost of your service or treatment will be charged if you are booking a colour service or you missed your last appointment with us.
This deposit will be deducted from your bill when you pay for the service or treatment you have received.
The deposit will be refunded if you cancel, provided you give us at least 24 hours’ notice.
If you give us less than 24 hours’ notice but we are able to fill the appointment, we will credit the deposit to your account.
The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.
Any fees incurred will be charged to the card you used when booking a service. If we do not have your card details the fee will be added to your account, which must be settled on your next visit.
Cancellation Policy
We do our best not to cancel or reschedule your appointments and to run on time and we appreciate you doing the same. With a limited amount of space, running on time and avoiding cancellations helps us to run smoothly and give you the best experience possible! We understand that sometimes you may have to cancel or reschedule an appointment, so please read our guide to cancelling below.
Please give us at least 24 hours' notice. Cancelling any later means you will be charged a cancellation fee of 25% of the cost of your service or treatment.
If you fail to turn up, cancel or reschedule less than 2 hours before your appointment, you will be charged a no-show fee of 100% of the value of your service.
Any fees for a ‘pay what you can service’ will be calculated at the full cost of the stylist hair cut and blow dry.
It is difficult to fill appointments at short notice. If we do, we will not charge you.
If you need to cancel, please call or use our online booking system. Do not text, email or put a message on social media as we may not see it.
Running Late?
If you are late for your appointment we will do everything we can to accommodate you.
However, if you are later than 15 minutes we can not guarantee your service and you may be liable for a no-show fee.
If you fail to turn up, or cancel or reschedule less than 2 hours before you appointment, you will be charged a no-show fee of 100% of the value of your service.
Appointment Reminders
You can expect the following communication from us regarding your appointment:
A confirmation email close to the time of booking
A reminder email 3 days before your appointment
A reminder SMS 1 day before your appointment
A reminder call the evening before your appointment (if it has not already been confirmed via email or SMS reminders)
How We Charge Your Fee
Via card if you booked online, or applied to your account to be settled at a future visit. Any fees will be charged by the end of the day of the missed or cancelled appointment.
How Fees Are Calculated
The cancellation fee is to cover business costs in providing this appointment. The no-show fee covers the loss incurred by a missed appointment. These fees may be waived at our discretion.
