Front of House & Social Media Coordinator

Benefits for You

• Positive workplace culture: Inclusive team with strong retention.
• Career growth: Opportunity to grow with a forward-thinking brand.
• Job security: Full-time, employed role with HR support.
• Work–life balance: 5.6 weeks’ paid time off and a clear rota.
• Wellbeing: 24/7 counselling service and full sick pay coverage.
• Eco-conscious & ethical: Vegan, carbon-neutral products; inclusive values.
• Fair treatment: Protected by NHBF contracts.
• Financial perks: Cycle to Work scheme.

Your Responsibilities

• Reception & Diary Management
• Run the diary in Slick to keep the day flowing and on time.
• Welcome clients, manage calls, messages, check-ins and payments.
• Follow up on no-shows, cancellations and rebooking.
• Handle client issues or complaints calmly; escalate only when needed.
• Opening/Closing & Operations
• Take responsibility for opening and closing the salon on certain days, leading the morning setup and evening shutdown so the space runs smoothly and feels welcoming from start to finish.
• Check apprentices have completed their daily tasks and standards are met.
• Order and manage stock to maintain appropriate levels.
• Keep shared areas organised and client-ready throughout the day.
• Record and track basic salon performance data in spreadsheets.
• Social Media Ownership
• Manage DKUK’s Instagram, Facebook and TikTok: scheduling, posting and community management.
• Write clear, on-brand captions and keep a consistent posting rhythm.
• Use Canva and scheduling tools to deliver content ideas provided by the Salon Director and team.
• Respond to comments and DMs professionally and in line with DKUK’s tone.
• Liaise with the Salon Director and stylists to keep the day coordinated.
• Use Google Workspace and Slack for smooth internal communications.

Key Information For This Position

Role: Front of House & Social Media Coordinator
Location: DKUK, 191 Queens Rd, Peckham, SE15 2NG
Pay: £26,208 pro rota
Hours: Full-time, 36 hours per week

Rota

• Monday: 9:30 am – 8:15 pm
• Thursday: 12:30 pm – 8:15 pm
• Friday: 9:00 am – 7:30 pm
• Saturday: 8:30 am – 6:15 pm

Key Dates:

• Closing Date for Applications: 7 Nov 2025
• Interview Date: 11 Nov 2025
• Trial Dates: 14 or 15 Nov 2025
• Start Date: 26 Nov 2025

Your Attributes

• 1–2 years’ experience in a salon or other high-pressure, customer-facing environment.
• Strong organiser who stays calm under pressure.
• Clear, confident communicator with attention to detail.
• Comfortable with spreadsheets and basic content tools (training provided).
• Social media savvy and proactive.

Success in this Role Means

• The diary runs efficiently; the salon stays on schedule.
• Clients feel well cared for from first message to checkout.
• Social media is consistent, engaging and on brand.
• Stock, standards and daily tasks are maintained without fuss.